I had been fitted for a driver, 3 metal and hybrid 4 years ago and a gap wedge, sand wedge and lob wedge 2 years ago, so when I needed to replace a lost pitching wedge, I called Club Champion. They wanted me to come in for a fitting.When I got there and they learned all I needed was a pitching wedge, they simply took the information from my prior order of wedges and sent it off to the manufacturer. Not a bit deal, but it took 2 weeks to get the appointment and will take 4 weeds for the club to be shipped to me. It seemed to me that all of this could have been handled over the phone or by email.