Business Description:
The nation's leading custom golf club fitting and building company. Highly trained fitters, the top technology in the business and we build each club one by one.
Categories
sports & entertainment services
Club Champion Houston, TX
10321 Katy Fwy d2, Houston, TX 77024, USA
(713) 973-3939

Service

Total Experience

Will Recommend

Wes T.

Corpus Christi, TX

Club Champion Houston, TX

Terrible Service on club building

This was not my first full fitting. I've been to Sellingers in Dallas, MK in San Antonio and the Pebble Beach Academy. I'm a 4.7 handicap and have played golf for 22 years.

I've been in Houston a lot for work so I thought I would try out the location on I 10. Plus they carried Vega, the brand of irons I play. My fitter, Chris, did a decent job with my fitting. He helped with spin rates etc. I had a complete bag fitting and we figured out that I needed different shafts in my irons, new 4,5 and 6 irons to blend in, a new driver shaft, a new 60 deg wedge and we bent my putter to fit my stroke. All very helpful. I was told it would take 8-10 business days to source my components and put my clubs together.
3 weeks later I was in the neighborhood so I stopped in since I had not heard anything. It was then that I learned my order had been completely botched by the Chicago headquarters and had not been worked on at all. Chris told me that I would have my clubs within a week. Two weeks later I called the I-10 location only to be forwarded to the headquarters. The woman on the phone told me that Chris again guaranteed that I would have my clubs by the following week. This happened to be the week of the masters 2019. It is now the Thursday of the Masters and I have called in yet again to get ahold of Chris but am forwarded to the headquarters again. I spoke with Ryan who assured me he would get someone to call me back. Still no clubs. At this point I just want my original irons back. Dont know if I will get them.
To the owners of the Club Champion. You should do a better job on quality control if your going to take $3K from a customer up front. Your service and fitting is a joke compared to Sellingers and MK Golf technologies in Texas. You might want to work on that too.