Terrible Service on club building
This was not my first full fitting. I've been to Sellingers in Dallas, MK in San Antonio and the Pebble Beach Academy. I'm a 4.7 handicap and have played golf for 22 years.
I've been in Houston a lot for work so I thought I would try out the location on I 10. Plus they carried Vega, the brand of irons I play. My fitter, Chris, did a decent job with my fitting. He helped with spin rates etc. I had a complete bag fitting and we figured out that I needed different shafts in my irons, new 4,5 and 6 irons to blend in, a new driver shaft, a new 60 deg wedge and we bent my putter to fit my stroke. All very helpful. I was told it would take 8-10 business days to source my components and put my clubs together.
3 weeks later I was in the neighborhood so I stopped in since I had not heard anything. It was then that I learned my order had been completely botched by the Chicago headquarters and had not been worked on at all. Chris told me that I would have my clubs within a week. Two weeks later I called the I-10 location only to be forwarded to the headquarters. The woman on the phone told me that Chris again guaranteed that I would have my clubs by the following week. This happened to be the week of the masters 2019. It is now the Thursday of the Masters and I have called in yet again to get ahold of Chris but am forwarded to the headquarters again. I spoke with Ryan who assured me he would get someone to call me back. Still no clubs. At this point I just want my original irons back. Dont know if I will get them.
To the owners of the Club Champion. You should do a better job on quality control if your going to take $3K from a customer up front. Your service and fitting is a joke compared to Sellingers and MK Golf technologies in Texas. You might want to work on that too.