I had a truly great experience throughout the whole fitting process ... it was a thorough evaluation to make sure you are getting the right club for you. No time was wasted, they actually spent an additional hour+ with me to continue to work through options. It was a relaxed atmosphere and setting and Steve was professional and kept things easy going and easy to understand. My irons came in as ordered, quicker then told and in my hands the same day they arrived. I have also had conversations with Steve after as he has checked in multiple times. On two separate occasions I have been fit for a driver and then irons. I plan to go back this off season to complete my bag.