The service that LaVergne Plumbing & Heating did was really good. We had an old furnace that had not been serviced for 10 years and they got it working. The technician was knowledgeable and professional. He showed up on time and got to work right away. Hw was able to make an assessment quickly and service the unit. He explained what he was doing and what needed to be done. He did indicate that it was an older unit but he would do what needed to be done. He got everything running fine and he was respectful of our home. I did ask him to give me a bid for a new furnace to include the name brand, the size and firing rate. He did give me a bid but it did not include what I asked of them (the name brand, size and firing rate). There was no follow up on the bid so I did not go with them for the new furnace (because mine died two weeks after they serviced it). I do think their service was great and up to par. I just wish they did what I asked for in the bid and had followed up more. Had they done that I may have used LaVergne Plumbing & Heating to install the new furnace.