The main thing was diagnosing the problem. i could not have guessed in a million years what was actulaly going on. all i could see what something was leaking out from under my fridge. since it was water i called a pluymber and had no idea where that was going to take me. they did send somebody who was able to figure it out. it was complicated and had to do with piping in the walls. within six hours at least i knew what the problem was. they were pretty smart about how they tracked it down. They fixed the plubming part but there was damage caused by the water trickling down throught he wood. the bid they gave me to do that work i think was realistic, but was more than i cuold afford, so i had them go ahead and fix the plumbing which was very satisfaction. hasn't required any follow up or adjustments. my son was able to follow through with the carpenty part of things. you can have confidence in these people to clarify priorities and make sure they're doing the thing that's m ost important to the customer.