Business Description:
LaVergne Plumbing and Heating is a local family owned and operated tradition started by my fathers father in 1951. Our guys know their stuff and love what they do!
Categories
plumbing, electrical, heating & air conditioning
LaVergne Plumbing & Heating
1971 Midway Ln suite c, Bellingham, WA 98226, USA
(360) 419-6813

Service

Total Experience

Value

Neil F.

Ferndale, WA

LaVergne Plumbing & Heating

Too Expensive

I felt overcharged by LaVergne Plumbing and Heating. I was away from home and unable to replace the hot water heater myself. I would have been able to replace it in about an hour but somehow the bill came out to $1400, which I thought was just way overpriced. I would hire someone else in the future if this kind of issue came up when I was away from home. It bugged me that they didn't seem to be trying to conserve money on the job. For example, they not only took my old hot water heater away, but they took the hoses with it too. They put new ones in that are lower quality but I liked the ones I had. Additionally, they had to reroute the drain on my hot water heater and they used expensive fittings for no reason. I would rather they reused my hoses and used $0.99 fittings instead of fittings that cost 10x as much, at least that's what I would have done. The icing on the cake was that they forgot to turn the hot water heater on when they left. My wife ended up calling me the next morning (I'm in Florida) and said there's no hot water. Overall, I thought they could have done a better job for less money.

comments

Neil,
Thank you for letting others know about your experience with our company. We appreciate your feedback and work hard to make every experience a positive one. We strive to provide great customer service and professional grade materials. We understand wanting to save money but we are unable to reuse existing material. That would be like buying a new car with used tires. We would never be able to stand behind our installation or warranty if we reused existing material and parts. We have actively reviewed your specific job and we were not made aware of any of your concerns when we did our standard "happy check" to make sure everything was working and that you were happy with the service we provided. We stand behind our work and thank you for your feedback.

LaVergne Plumbing & Heating commented on 11/01/2017