Business Description:
LaVergne Plumbing and Heating is a local family owned and operated tradition started by my fathers father in 1951. Our guys know their stuff and love what they do!
5 215 reviews
Categories
plumbing, electrical, heating & air conditioning
LaVergne Plumbing & Heating
1971 Midway Ln suite c, Bellingham, WA 98226, USA
(360) 419-6813
http://lavergneplumbing.com

Service

Total Experience

Value

Jenny P.

Everson, WA
LaVergne Plumbing & Heating

Mixed Experience

I had a good experience with the service, but a problem with their policy. I had a plumbing problem where a small pipe burst and I needed to get it fixed. LaVergne was the only plumber available and responded right away. The problem I had was that they needed to comeback for a second visit and they left me without water. Fortunately, I knew how to get water back on by switching the breakers, but I think their policy of leaving customers without water is not good. Before I turned the water on myself, I called into the office and the receptionist told me that the plumbers had left and would not be able to respond, meaning that I had to deal with the problem myself. The manager had called back and told me that he was unable to come out. In addition to the bad policy, I think that their pricing is also expensive for the work that they do.

comments

Dear Jenny,

Thank you for taking the time to let others know your experience with LaVergne's Plumbing. We greatly appreciate your feedback. It is our company policy to not leave a customer without water and by the time our technician left your home there was water, when you called us back we were glad to know that you were able to solve the problem with your circuit breaker.

We are sorry that you don't see the value in the work that we completed for you. We provide the best quality products and services for a reasonable cost. It does appear that we were able to provide you with 5 options to solve the problem and a senior’s discount. If you would like to discuss this further, please don't hesitate to call.

Mirna

 LaVergne Plumbing & Heating commented on 08/03/2017
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