Chem-Dry of Greensboro / Chem-Dry of the Triad

Business Description:

Chem Dry is the world's leading carpet & upholstery cleaner. Trust our powerful equipment & cleaning solution to offer the best clean available. Call now!

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carpet & upholstery cleaning
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Ben's Review

Service

Total Experience

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Ws, NC

Chem-Dry of Greensboro / Chem-Dry of the Triad

False Advertisement & Unacceptable Customer Service

While they advertise 1-2hrs for drying, my carpets and sofa/couch are still wet after 24hrs. When I talked to Ron-owner about it, he blamed me for having had sprayed extra solution on the carpet for stains. The conversation quickly became accusational in the tone that his guy had spent extra time to clean the spots I had pointed. This is what happens with this company: You schedule your appt between 8-8.30am and one guy shows up @ 9am. By the time, he starts cleaning it's 9.30am. Because there's only one guy, you end up having to help move the furniture while you're paying them do that. It takes 3hrs for the guy to clean 3 rooms, 1 hall and 2 sofa/couch. While it's repeatedly ensured that that it will dry in 1-2hrs, your carpet and sofa are still wet after 24hrs. And, the stains on the sofa are still there. When you call Ron about it, you are repeatedly told that it's your fault that you caused them 3 other businesses because the cleaner spent more time that supposed to clean "the stains". He offers to send the guy for 'spot cleaning' on the sofa, but by then Ron is so rude that you basically cannot put up with the attitude. If this is the service you want to have, please call this company.

comments

We proudly stand behind the service we perform with a satisfaction guarantee. Our standard policy is to re-clean any areas of concern, and if satisfaction cannot be reached we extend a refund for the area of concern. While many service companies offer morning or afternoon windows we do our best to maintain 30 minute arrival windows. Our furniture moving policy is to move smaller items such as coffee table and small chairs. We do move larger items by request and a small fee may be incurred depending on the time required to move those items. When we are notified at the time of scheduling that a customer wishes for us to move a large amount of furniture we do schedule multiple technicians. In this particular instance furniture moving was not requested ahead of time, nor was a charge assessed. A 1-2 hour dry time is accurate for most customers; however we occasionally encounter situations with heavier than average levels of soiling which require the application of more cleaning solutions. This additional solution can sometimes increase the drying times. Unfortunately there are some types of damage that are irreversible such as spots from using bleach as a spot cleaner.

Chem-Dry of Greensboro / Chem-Dry of the Triad commented on 09/27/2011