Exhilarating experience with good results!
I hired Homefix Custom Remodeling for two projects. Initially, I contracted them to do window replacement. I was extremely pleased with that project and had a great experience with a great team and a great project manager. So when the project manager offered to facilitate a second phase, I was willing to amend the contract and added gutters and trim work. He and I agreed that it would be the same great process with a similarly great team. Unfortunately, the second team surprised me when they showed up without establishing a schedule or detailing the scope of the work. I was caught unaware and had trouble communicating my expectations with them because they seemed to only speak Spanish. The project manager was also caught off-guard but he quickly mitigated the problem and made sure to catch up all the scheduling details to guarantee that I was content. This threw off the workflow of the contract a little bit, but the project manager demonstrated a willingness to work through everything and put it back on an even keel. I ended up very happy with the work that was done. In summary, I was extremely satisfied with the first team. I didn't observe the work of the second team but ended up happy with the results. I am pretty sure this was just an anomaly on the part of Homefix Custom Remodeling and recommend them highly to others.
comments