Homefix Custom Remodeling

Business Description:

Homefix Custom Remodeling is a home remodeler specializing in high quality roofing, windows, doors, siding, insulation, quartz countertops, and accessible baths.

Categories

remodeling & major home repairs

Ausin's Review

Service

Total Experience

Will Recommend

Laurel , MD

Homefix Custom Remodeling

Exhilarating experience with good results!

I hired Homefix Custom Remodeling for two projects. Initially, I contracted them to do window replacement. I was extremely pleased with that project and had a great experience with a great team and a great project manager. So when the project manager offered to facilitate a second phase, I was willing to amend the contract and added gutters and trim work. He and I agreed that it would be the same great process with a similarly great team. Unfortunately, the second team surprised me when they showed up without establishing a schedule or detailing the scope of the work. I was caught unaware and had trouble communicating my expectations with them because they seemed to only speak Spanish. The project manager was also caught off-guard but he quickly mitigated the problem and made sure to catch up all the scheduling details to guarantee that I was content. This threw off the workflow of the contract a little bit, but the project manager demonstrated a willingness to work through everything and put it back on an even keel. I ended up very happy with the work that was done. In summary, I was extremely satisfied with the first team. I didn't observe the work of the second team but ended up happy with the results. I am pretty sure this was just an anomaly on the part of Homefix Custom Remodeling and recommend them highly to others.

comments

Thank you for your thorough, honest feedback. Knowing both the areas where we excelled and where we fell short is incredibly important to ensure we are continuing to improve and provide an even better experience for our customers. We appreciate your patience and are glad that you are happy with the final results! Please let us know how we can continue to serve you in the future!

Homefix Custom Remodeling commented on 06/19/2019