Paul S was on time for both appointments. I had been called to let me know he was on his way. He analyzed the issue, checked on getting the right part and made an appt for Sat (what they work on Sat) Arrived on Sat on time, went right to work. Removed old ejector pump, installed new one Explained how it works etc. He was very professional, thorough, polite, respectful of our property and cleand up after what could have been a messy job, given the pit was dirt.