The hot water heater in my house went out on Sunday night and leaked. I called Quality 1st on Monday morning and they were able to send a techican to my house on Monday morning. Jesse was on time and extremely professional. Since my hot water heater is in a closet in my garage, it resides in a tight space. The new 40 gallon heater was 2 inches taller and 2 inches wider due to regulations. Jesse was able to make it fit into that tight closet. He also ensured that everything worked properly before leaving.