I called on a Saturday evening expecting a Monday morning appointment. Not at all. Angela the dispatcher quoted me that someone would be at my door within the hour. He showed up in less than twenty minutes. He repeated exactly what the dispatcher had told me about the trip charge and how it would be waived if I authorized the work. Perfect. Kris reviewed my situation explained the process to fix it and after reviewing the billing process for the company he went to work. After work was completed he showed what he replaced and where it had failed. I would definitely recommend them and will definitely be calling them in the future for other plumbing work in my other home.