I live in a condo and the plumbing company that is used by my association was unresponsive to an emergency call for a backed-up kitchen sink. They then called Quality First Plumbing & Heating. Kris Grimes showed up a half hour later. He was a breath of fresh air - polite, professional and conscientious. He cleared up the problem quickly and was very careful not to damage my wood floor. He also cleaned up after himself so I didn't have to do it. I would recommend Kris and Quality First without hesitation.