My hot water heater died on a Saturday. I called Quality First Plumbing on Sunday. Customer service was great, Jessica told me the first available appointment was on Tuesday but she would put me on a list to be seen sooner, if possible. She called early Monday morning and a tech was out a couple of hours later. Jacob K. was the tech and he was great. He worked quickly and quietly to replace my water heater. He also suggested another improvement I could make but did not pressure me into the repair. I appreciated his suggestion. I would definitely use Quality First Plumbing again.