Andrew was at our house to do an a/c inspection. I had some concerns about our hot water heater as it was old and I suspected probably in need of replacement. I did not want to replace it unnecessarily nor did I want to wait until the bottom dropped out. Andrew determined that it absolutely needed to be replaced and that I was actually lucky it had worked so long. He explained what type of unit it would recommend and why and just how it would be installed. Everything was explained in terms I could understand. When he came out later in the week to do the installation, my husband was home and he explained everything to him as well. Andrew presented everything in a professional manner and left us feeling well taken care of rather than wondering later if we had just be sold something we didn't need. He made other recommendations for plumbing repairs as well (outside faucet replacement, new pressure valve). We took his advice and had the work done. At this point, I would not call anyone else for our plumbing needs.