I had a leak in the ceiling pipe in the basement. Greg came and fixed the leak. He also took the time to explain what was causing the leak and removed the problem. I called Quality first and the plumber was here within the hour. before I called Quality first , I called 3 other plumbers who had a waiting list of 3 days. From now on, if there is any plumbing problems, I will call Quality first, first !. If they had 10 stars I would rate them 10 stars. The price was also within my means as a senior citizen