13-yr.-old Water heater failure. After visiting Home Depot for a new replacement, we returned home and immediately got a appt. call from Quality First. Appt. was verified by Christy several times. Kris showed up on time. He was courteous, respectful of us and our home. He installed in a timely matter. Afterwards he showed us the features, how to set the temperature, and re-light if necessary. Kris cleaned up around the work area. I would recommend Quality First to my friends. An excellent experience on what could have been a miserable day.