I was impressed right away with the phone calls from the company keeping me constantly informed as to when someone could appear, when I was the one having a scheduling problem. I don't think I've ever had a plumber show up and put on booties to protect my floor, carpeting, and to make special efforts to always be as clean as possible. Miguel also answered all my questions as he worked and worked quickly. I was very satisfied with the job. This company is a bit more expensive than some, but personally, I thought the promptness, professionalism, and results were worth it. They do put "quality" in the plumbing business on a different level.