Tom came to my house at the exact time to do the inspection/clean/service of the furnace and the air conditoner. Tom was very professional and respective of my home with no mess or clutter while servicing and after he left. I was so impressed with his work and mannerism I am having Quality First do a sewer clean for me also. Tom did not try to up sell me on anything and the billing was what I was quoted. I would definetly use them again and recommend them. This is a 5 star company. Great Job Tom!!!