I prefer to use family owned businesses as my husband has a small business as well-and we are supportive of small family owned. Our service rep. Jacob was great-he was very efficient, polite,timely, knowledgable AND put on the booties to protect our home and him as well from germ spreading-I work in the health field and I noticed this right off. It may seem trivial to some but I am well aware of how germs spread and the ugly stuff thats in sewage so thanks so much.... I have an estimate for some future work and will be calling youas well asrecommending you. My husband is an insurance agent and I have passed this on to him for Catastrophy situations with clients insurance claims. Thanks again and have a blessed day. Oh I forgot--The price was not only comparable but mush less than a couple other places I have used/called in the past.