Tom has been taking care of our furnace and air conditioning units for the past 3 years. He is a master technician as well as a person of integrity and character. He always fits us into his schedule -- even when we call at the 11th hour with an emergency -- and he shows up on time and completes the job in a manner that serves his clients' best interests. We really can't say enough good things about him...we trust him implicitly! We've recommended him to all of our close friends and neighbors, and on multiple occasions, some of them have already been given his name. He's like one of the family now. We're moving to a new house in a few months and we plan on taking him with us!