Scott was quick to arrive after I made the after-hours call. He assessed the situation, and explained in detail exactly what he would need to do to fix the problem. He worked quickly and efficiently, and did a superb job. He was very careful to cover any area in which he was working, so as to not damage anything or leave dirt or debris from the job site. He cleaned up everything, and ensured that I was completely satisfied with the work. This is how a professional plumber should conduct his business.