The plumber called to say he was on the way at the time window we agreed. He was attentive to our explanation of the problem and asked questions. His attitude was positive and he was dressed in clean work clothes. He spoke clearly and explained what he had done and why. He also took a minute to leave stickers on our washer, waterheater and garbage disposal so we would be able to reach someone for help if needed in the future. Would certainly use again or recommend to a friend. Reasonably priced by the hour although our problem wasn't all that serious.