Jonathan, the plumbing technician, arrived on time, assessed the situation, grabbed the necessary tools from his truck and within 11/2 hours he had replaced the rusted out bolts and washers on a toilet and cleaned the drains in 2 showers. He was friendly,cognizant of my concern for how long it would take and did a good job, without leaving a mess. They wouldn't give an estimate over the phone but pricing seemed resonable.