Our toilet was leaking around the end of December and we called to get some help. The response time was very quick and the toilet was fixed. My husband and I went out of town for approximately a month after the service was complete. When we returned, we found that the toilet was still leaking. The company was contacted immediately and they sent a plumber back out to troubleshoot the problem at no additional cost. Turns out the toilet is very old and will need to be replaced, but still usable for the time being. We greatly appreciate the prompt customer service and will use Quality First again in the future, but hopefully not the near future.