I had a leak behind the wall in our bathroom when we ran the shower. I had put off getting the repair because I was anticipating a big job entailing opening up the wall to get to the pipes and all the resulting repair work to be done after the plumbing repair. I was pleasantly surprised when the technician Jacob attentively listened to me described the problem and then pretty quickly determined that all I needed was a new overflow seal and some caulking. I also wanted a new showerhead installed and was again surprised to find that the charge for the part was very reasonable rather than the usual inflated price charged for parts on the truck. He took care of three repairs for me in pretty short order. He also tested his work well before he left. I would absolutely call him back the next time we need plumbing work done.