Every single person that helped me with my plumbing problem from Quality First Plumbing was great. I knew the second they answered the phone "I CAN Help you" I was in good hands. The ladies in the office were very helpful. They wanted to be sure I understood everything about my new water heater. They explained the features of every option available and I thought the thing only heated water! Then came the installation. They made short work of what other "plumbers" told me was going to be a really difficult job. The inspector even complimented the work and he said he never does that. Then came the bill. It was exactly what they said it would be. Not a penny more. I even got a thank you card, hand written. WOW. I wish every contractor was like this. If you need a plumber call Quality First. Based on the reviews i have seen everywhere these guys seemed to be the real deal. Now I know for sure they are.