I was very pleased with the installation of a new water heater. Nik, the plumber, was polite and informative. The only issue I have is that he did not replace the door to the water heater. He said he was having difficulty putting the door back in place but didn't tell me that he just left it leaning against the opening. I didn't find out about it until almost 2 weeks later. Now I have to call a handyman & pay yet more money to have it replaced as I cannot put it back on by myself. With that, I don't consider the job complete.