Quality First Plumbing & Heating is my idea of an A-1 service company...from the customer service delivered with my first call to the office, to the end service received in my home by the HVAC professional. I received updates when the technician was running late due to unexpected problems on a job ahead of mine. Upon arrival, Sam quickly got to work troubleshooting my furnace, answering my questions along the way. He did a thorough job and closed in on the likely problem, in the meantime making a simple adjustment that got the furnace up and running. He was honest and did not push to make a costly repair that I may or may not ultimately have to make. The charges were fair and reasonable. I would definitely use them again, and highly recommend them.