I called McNeil Plumbing at 8:00 am. After discussing products, services and price, we agreed to proceed at the earliest opportunity. Technician (Paul Gaulden) arrived at my home just after 9:00 am. Paul was methodical about protecting the floors before commencing any work. Removal of the old water heater was not simple due to a clogged drainage valve. He accepted my offer of providing minimal assistance in moving the old water heater (60% full of water) onto a moving dolly. I noticed several shortcomings in the installation of the previous water heater, which had been installed by a different company. Paul also noticed and mentioned these shortcomings to me and he told me his plans to "upgrade" the installation of the new water heater - drip pan, better valves, fittings and better hoses. The installation was completed, work area cleaned and normal operation of the new water heater verified by 11:30 am or so. The price was fair, based on the quality of the product, superior level of service and responsiveness. I could have probably paid a little less by shopping around and using a different plumber; however, my use of McNeil Plumbing is probably an excellent example of "you get what you pay for."

I used McNeil Plumbing to replace a different water heater 2 years ago. Glad I called them again!