I have been using Oriental Rug Care for about 5 years now and they are great! I use them at my place of business and since they are so convenient, I have begun using them for my rugs at home as well. I've always dealt directly with Jerry and found he is very responsive. He's on time and gets the rugs back when we need them by, and they look great every time. Easy to use, very customer oriented, and their service/work is top-notch! I highly recommend Oriental Rug Care.