This was my first time using Shine, I had them do an exterior and interior window cleaning. I also had them do a power washing on the exterior of my home and on the deck. It was very easy to get in touch with them to make that appointment. The cleaners that came out were very pleasant and professional. I called them back a few days later because I thought a few of the windows were streaky. They came out right away to re-do them. I really appreciated their customer service and would use them again in the future.