Business Description:
24 hour on-site Manager ,Drive up to all units , Boat and RV storage , Veteran/Military & Senior discounts. 24 hour KIOSK and much more.
Categories
moving & storage
49'Er Mini-Storage
527 Truck St, Placerville, CA 95667, USA
(530) 626-3362

Service

Total Experience

Will Recommend

Bob H.

Placerville, CA

49'Er Mini-Storage

Poor call center service and lack of online bill payment

I stayed with 49er after transitioning through the terrible service from the previous ownership and yes the facility is cleaner and better organized. They still haven't updated to the 21st century on the account services though. To pay your bill, you have to either drive out to the facility to use a kiosk located in a storage shed, or call a contract call center that has rude employees and hasn't been able to send me a payment receipt for months. I've decided to move my multiple storage units elsewhere.

comments

Dear Bob, We are sorry you were not satisfied with the service you received. We value all feedback from our customers. While we may not do everything online, we are here for our customers 24 hours a day, 7 days a week. We do our best to meet the needs of our tenants and I am glad you could find a facility that could meet yours. Please contact us directly with any other concerns you have and we would be happy to address them. Sincerely, Management.

49'Er Mini-Storage commented on 04/14/2015