Precision Import Service

Business Description:

We may be called Precision IMPORT Service, But we also work on domestic vehicles, SUV, and mini-vans as well.

Categories

auto repair & service
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Kevin's Review

Service

Will Recommend

Total Experience

Chicago , IL

Precision Import Service

Trust these guys!

I am extremely happy with my experience at Precision. I found their service center by conducing a local Yelp search. Although there weren’t any reviews, I choose Precision due to their proximity to the hotel I was staying at.

I was traveling through Dunn Lorring for business and needed to drive to South Georgia by the weekend. I brought my lemon of a “luxury” Audi Quattro A4 to their service center with what seemed to be a catastrophic engine issue, adding to the long list of issues I’ve had with this car in two-years. Expecting the worst- cost, time, loss of transportation- I brought the car in with much trepidation.

Speaking with the owner and service manager, I left feeling a little better about the service. Based on our conversation, at least I was going to get the car back soon, regardless of what the issue was. They both speculated on what the issue was based on their experience, and promised a call within 24-48 hours with a diagnosis.

True to their word, I received the call. The owner explained the issue was the better assumption of the two extremes. They kept the car for another day to conduct more tests to confirm the repair was correct. I went to pick up the vehicle, only to drop the bill at site- $0.00. That's right, they fixed the vehicle for no cost since the issue was simply a faulty engine coil. Needless to say I was shocked for many reasons. First, I assumed service centers charge customers based on our car naiveté. Second, I assumed regardless of how insignificant the issue was, the service center would find another, more expensive issue to charge me for. All of which were proven false.

I could not be happier about my experience at Precision Import. I wrote this review to inform my fellow naïve customers to rest assured the staff at Precision would conduct the professional service, and charge you the right price. I encourage anyone else with similar experiences to share their story to ensure their success.