Not reputable at all
The cable had come off of roller and this was communicated to both the person who set up the appointment and the technician who arrived to do the work. The technician serviced the door and described that everything needed to be replaced including main spring and some rollers. Then he said the cost was over $800, but upon our complaint was quick to reduce the cost to $621. Within 3 months, the cable was off the roller again and they wanted over $300 to fix it, but again "settled" for $152. Not only is their service shoddy, but they are also not reputable and over-priced, based upon how quickly they will lower price for you if you complain. It seems like they're doing you a favor, but they are really simply taking advantage of you. Do not use this company.