Their Tech came out looked at my problem and knew exactly what to do, I was thinking that I needed a new door and he showed my by doing what he was going to be doing that my door would be as good as new. He really did a great job, he was quick and painless as far as needing my help. When he was done the door sounded the best it had since I had the door put in and he had fix another problem of it sometime going down and then coming back up again he adjusted my door opener and did not charge me for this but now the door works like it is new!!I This is the second time I have used this company and both times they did a great job as a matter of fact if I had listen to my guy the first time and spent the money I probably would not have had to have them out this time. My Bad!!