They were here on time. Inspected the door. Suggested I replace the rollers to the tune of $125 plus the coupon for a lube/tuneup for $39.95. I opted not to replace the rollers and they didn't argue at all. They did the lube but there didn't seem to need any adjustments/tune up. So escentually I paid $39.95 for them to spray some lubrication material on the tracks and special places. That was fine with me as I'm a single senior. When telling me the price (remember I had a coupon for $39.95) they stated a $52+ figure. When questioned about the $12 tax, they reexamined and ended up charging me $42 (more in line). Overall I was happy. Just know you have to be alert and question. And, above all, do your research on the cost of whatever you need.