Crystal Clear Concepts
- 2004 N Hwy 360
- Grand Prairie, TX 75050 | View Map
- (888) 506-5512
- Crystal Clear offers superior water treatment products and solutions that deliver and exceed customer expectations; products that are affordable to every application
- water softening equipment supplier
- Request an appointment
Poor customer service
We purchased this system in August. Initially, the installer started installing our water system in the wrong yard. Thankfully, we have kind neighbors who didn't get upset that their yard was dug up. Then the installer dug up our yard to install the system and accidentally damaged our sprinkler system. I have made numerous attempts to receive some compensation for our sprinkler system that they damaged, but to no avail. They will not return my calls or emails. We were also told they would come back and recheck our water to see if it was filtering like it is supposed to. They will not call me back about that. I After calling an leaving yet another message on their voicemail today, I wanted to ventilate.
On a positive note, I will also say that Clear Concepts claims to support ministries, which I appreciate, and they did repair my neighbor's yard to their satisfaction.
I would just recommend you use another company if you think you might have any issues. I doubt they will help you unless you are the neighbor.