We are repeat customers first time they did 4 windows and everything went well. We recently had another window done and encountered a lot of problems. After installation was complete we noted the screen was torn and the brown exterior finish was scratched, repeated phone calls were made and were promised that it would be fixed, no results occurred it took 8 weeks and a phone call to the GM before repairs were made. Very poor reaction to a customers problems. The total bill was over $1000.00 and the delays were not acceptable poor follow thru many other vendors out there, will not use again.