After experiencing a nasty car accident on the 5 freeway that left the front and underneath of my car damaged, I thought I'd never really have a good as new car again. Fortunately I was proven wrong. A family member had recommended Skill Craft, having had more than one good experience, and knowing that they worked with AAA I immediately chose their location for my car. The representative Mark was the one who took care of my situation and I really was pleased. Not only did everything get explained and clarified, but I was given constant updates during the week (via email amd phone) about the progress and status of my car. It allowed me to keep track and I didn't feel out of the loop or like it was some secrecy they were conducting and I'd just be stuck with a potentially successful final product. And when my car was finally ready (which was less than 12 days after I dropped it off - good time for all the damage it endured and parts it required) I drove it home and tested it out over the weekend to find that it felt like it just came out of the dealership. Good or better than new and ready for (the safe) road again! And of course I was also glad to see that they did follow up with me afterwards to ensure my satisfaction with the car. So not only were the repairs great but the customer service as well. Makes even the average Joe feel like a mechanic pro with how in the loop you are with your car's updates. Definitely the new body/repair shop for my car (hoping that it doesn't become a constant necessity though)!