The receptionist greeted us and made us comfortable and then introduced us to Mark. He evaluated the damage and helped us through the paperwork.
Mark was in touch with us throughout the whole process. We needed the car done in four days. Mark told us they would try to get it done for us but was not comfortable with a hard promise. I realize there are variables that cannot be foreseen so I appreciated his honesty. There was one dent he missed on the first appraisal, it was hidden under the side marrow. He asked us to came back to see it. It was a hidden ding. It was added and insurance covered it.
In fact, the car was finished ahead of promised time!
The receptionist helped us with the payment and gave us a bag for our paper work. It was a very good experience.
Thank you, SlillCraft.