Your company is the first pest control I have ever used. This is our first home. We have been greatfull for the flexiable service hours, we have crazy working hours and like to be here when you come. If we were ever unsatisfied with the results you have come right back to do the job again. All I could sugest is that mabey the pest techs be a little more personalble ie; ask more questions on where we have seen bugs and what kind they are. Otherwise We have been completely satisfied and would recommend you folks to our friends, family, and co-workers. Love the fact that your chemicals are pet friendly, means alot to us.