I called him in an emergency afyer my furry friend tore my carpet in my brand new house, he replied immediately and fit me in that day. I was astonished at the way the carpet looked after. Not only was he flexible that day but he gave me recommendations on where to get a cheap piece and he came back and fixed my closet with no additional charges. We were so satisfied that I scheduled him to come in and clean the carpets (even tho they were new we were itching and watery eyes every time we vacuumed) its been 8 months since the cleaning and no itching or allergies since then. I highly recommend him. Also pricing is very reasonable.