Our experience with Brooks was once again very good. The plumber even called ahead when he had some time on his schedule to see if he could come a day or two early. Unfortunately our schedule did not allow this. The plumber was in and out in probably an hour, friendly, professional and was able to provide his expertise on some work we are considering having done in the master bath. Based on the experience, I would have them back again. Additionally I found him to be very flexible. I was able to send him a picture of what needed replacing and he had everything he needed on hand to make the job go that much quicker.