The plumber who came out from Brooks Plumbing Co. was very professional, though I didn't like what he did to our trim and hallway. This was our first time using Brooks after one of our toilets began to leak. I can usually take care of these issues, but my body is not as healthy as it used to be, so my wife and I decided to hire a plumber to fix the seal, which was causing the leak. He came out, took a look at the toilet, and suggested it be replaced since it's been around since the 1960s. We didn't agree with his decision, but we dealt with it. he was very professional and friendly and did fix the issue by installing the toilet. But, after he left, my wife and I both sat on it and noticed the toilet would rock. I can go ahead and tighten those screws later, though. We would consider them again.