My wife and I bought a new mattress through Santa Barbara Mattress and they handled all of the details. They delivered the new one promptly and offered to take away the old one. There was a small fee for the disposal of the old mattress that I wasn't initially aware of, but I expected that from any mattress company. The new mattress is very comfortable and I overall found their service to be efficient and professional. I would definitely continue to use their service and would recommend it to others.