Not Good
Around March of 2016, I reached out to Air Current Inc to have my HVAC system completely retrofitted. It was a middle-of-the-road estimate. They came out and installed my system. Within three months, the unit started sweating, it was making loud noises whenever it turned on or shut off, and mold began growing around. They over-sized the system. I have them come out, only to say it was my fault that the unit was acting up. It was a horse-hockey excuse. But, they said they would try to repair the problem. In November of that same year, they completely re-did the unit. No result came of it, because the issues started again. The following spring, in 2017, they came out and did it again. Then they came out later in the year, again, to no avail. They reworked the box, extended it so the air handler would underneath the unit, but it would still sweat. At one point the compressor from the outside unit had gone out. It was under warranty, but I still had to pay. The unit is not even 4 years old and it's had nothing but issues. The last time I spoke to them, they told me they were not doing this anymore. I will give them credit, they were persistent. Jim DeMarco, in particular, was exemplary. He is credible, knows what he's doing, but I don't know if his hands are tied, or what. Even a representative from Ruud, the manufacturer of the unit, came out and inspected the unit, only to say there was no issue with the system. I have pictures of the unit sweating, and videos of all three times they tried to re-install the system. There is not enough communication, and there are no results. I'm not asking for a freebie. It costs me every time they come out. I just want it fixed right.
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