O'Brien Garage Doors - Columbus
- We provide outstanding residential garage door repair and installation services, including repair and replacement of garage door openers and garage door springs.
- Garage Door
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I would not use again nor recommend
Tech showed up on time and a automated system let me know he was coming. Once he got there he said I needed a new carriage trolley thing and he had used his last one and didn't have one. I said I would would like it fixed today. It's a pretty common part so I was surprised he didn't have one. He went to get one and was gone about 2 hours. He came back put it on and same problem. He said he mis diagnosed the issue, it was coupler that was the problem and he didn't think he had one of those either. At this point I was starting to wonder if this was really a garage door company. He found coipler in his tool belt, probably used from his last job but anyway he put it in. I told him I didn't want to pay $75 for the first part I didn't need. He said he thought I should keep it but if I wanted him to remove he would. I opted for him to put the old one back on because there was nothing wrong with it. After the tech left I noticed the door was about 2 inches from the ground. I called the main number and ask if they could send someone else to correct the issue. They said he was tech for Cols the other one was to far away. Right after I got off the phone with the office Andrew the tech called me back. He was very unprofessional and rude. He told me he didn't have anything to do with the door not closing and if he came back he would charge me. We argued on the phone for probably 10 minutes at least. The next morning he came out and found he had put the bracket on upside down and that is why the door wasn't closing. He never apologized for the way he spoke to me or me having to wait for them again the next day or any of the issues. The person at the office knew I had a probably with the service and never offered to send another tech or follow up with me after the second day. Very unprofessional company don't waste your money here.