RUN- don’t walk away from these people. Absolutely unreal, god awful experience. I made an appointment for Thursday 12/21 10-12 PM. After being presented with options for standard size garage door openers, I picked the nicest of the three. The technician shows up at 11:40, a little late but okay. I’ve worked all kinds of roles and I get it. About 10 minutes later, the tech knocks on the door, and tells me the supply house gave him the wrong part. These things happen- I’ve lived it. Again, no big deal. He launches into a diatribe about how nylon rollers and a new spring would really make the best use of effort as mine are end of life. Awesome! Great- I’m in. Let’s do it I say.

This literally doubles the price, and I’m fine with that. Let’s get it done. Another run to supply house anyway- $1,700 for the best, a lot but sure. Nice enough guy, works long days- I’ve been there. My day is shot. Says we’ll meet again next day, Friday, 3 days before Christmas now. 3-6 PM. Cool- I’m in!

Next day comes and goes- at the end of the window, I get a call from the lady at the office- a job ran long and they can come later, or first thing in the morning. Once again- I’ve lived it! A little irked because I’ve moved all my plans around, waited around for now a total of 7 hours, but man- have I ever been there! No problem whatsoever. Tomorrow it is, and no need to rush, 9 AM so the guy has some extra time- no need to run yourself into the ground.

Up early, this time I don’t bother getting the cars out of the garage and clearing the space, as I have the first two days as Im a little skeptical, and have two days sunk into this trying to be the easiest job of the day.

9AM-noon is the window. 9AM comes and goes, 10 AM comes and goes- I’m literally the first job of the day. The parts are standard size, completely off the shelf equipment I have seen at Menards for $200, and the remaining equipment they literally sold the need for to me. Maybe the supply house is backed up.

I just got off the phone with the scheduler, who at no interval ever has communicated to me what’s going on at 11AM. I have been fu*ked around for three solid days by these people and I’m done.

In this time I could have done the job myself or found 6 qualified people who would do the work, for a fraction of the $1700 I was happy to pay. Understanding, patient, and a small business owner myself- I get it. To a point. At no point did the scheduler make any apology, offer any discount or concession- for what at this point should be an entirely free service.

I can’t imagine who they pay to write these reviews or what incentive they give em- because this place is bottom rung god awful, and I don’t say that lightly.

A multistate outfit out of Texas with franchises is not a small, family owned business, and near as I can tell that’s what I got.